Frequently asked questions

Karken MyMeds is a prescription medicine collection and delivery service from Karken Healthcare Ltd, based in Norwich. We collect medicines from pharmacies and deliver them to customers at home, care homes, housing and community services (including supported living) and private clients.

Pharmacies, care homes, housing and community organisations (including supported-living providers), and individuals or families who need prescription medicines collected and delivered.

Our service is intended for adults aged 18 and over. Where a delivery concerns someone under 18, the request must be made by a parent, guardian or other responsible person or organisation.

Pharmacies, GP practices, care homes, housing providers, council housing teams and supported-living providers can all request collections. Read more for pharmacies, care homes, housing & communities and supported living.

Yes. We can discuss prescription collection and delivery, and suitable non-clinical service arrangements, with housing associations, housing providers and local authority housing teams. Pricing and service arrangements are agreed according to your requirements. See Housing & communities or email help@karkenmymeds.co.uk.

Use our request a collection form. You will give your contact details, the collection point, the recipient's delivery details and the delivery type, and confirm you have the recipient's consent. Your submission is a request until our team confirms the booking. We email you a delivery reference, and our team contacts you to confirm.

Yes. Enter the recipient's postcode on our instant quote page to see the published standard and priority rates for that area. If there is no fixed rate for a postcode, contact us for a price.

Our driver collects the prescription medicines from the pharmacy and takes them to the delivery address, where they are handed to the recipient or to a person or member of staff authorised to receive them. The delivery status is recorded in our system at each stage.

Yes. Every booking has a delivery reference starting with MYM-. Enter it on our delivery tracking page to see the latest recorded status and when it was last updated.

To request a collection you will need:

• your name and email address
• the name, address and postcode of the pharmacy or collection point
• the recipient's name, delivery address, postcode and phone number
• the delivery type you want

Delivery instructions are optional. Please never include medical or medication details in them.

If a delivery cannot be completed, contact us and we will arrange a second attempt or a re-delivery. The charges for these are listed on our pricing page.

Yes. Scheduled drops and routes can be arranged with our team for care homes and housing and community services, including supported living. See Care homes, Housing & communities and Supported living, or email help@karkenmymeds.co.uk to discuss regular deliveries.

Complete the Pharmacy Sign Up form with your pharmacy's details and a login email and password.

Yes. The Karken MyMeds team reviews every new pharmacy registration. Your account shows as under review until it is approved, and you can book deliveries once it is active.

Once your account is active, log in to the pharmacy portal and book a delivery with the recipient's details. Each booking gets a delivery reference, and you can follow the status of your deliveries in the portal.

Yes. Anyone can request a collection online without registering. See Private clients for how it works.

Use the delivery reference we email you and enter it on our delivery tracking page.

We use the details you give us to arrange the collection and delivery. Our booking form asks for delivery details only, never for medical information. For any question about your information, email help@karkenmymeds.co.uk.

Prices depend on the postcode zone of the delivery address and the service you choose, such as standard or priority same-day. Volume discounts apply to multi-drop routes, and optional extras such as timed or weekend deliveries have their own charges. No VAT is added to our prices: Karken Healthcare Ltd is not VAT registered. For individuals, we confirm a fixed final price, which is the total you pay, before you pay.

Yes. Our instant quote page shows the published rates for a postcode. Prices for regular or contracted routes are confirmed following a route assessment.

Our full tariff, including regional rates, packages and optional extras, is on the Pricing page.

Access to information in our system is restricted by role, so each customer account can only see its own records, and drivers only see the details needed to make a delivery. We ask for delivery details only, never for medical information.

On our Privacy Policy page, which is also linked at the bottom of every page.

On our GDPR Information page, also linked at the bottom of every page.

Email help@karkenmymeds.co.uk, or write to Karken Healthcare Ltd, Hardwick House, No. 2 Agricultural Hall Plain, Norwich, Norfolk, NR1 3FS, United Kingdom.

Email help@karkenmymeds.co.uk or call 01603 515443.

Contact us by email or phone and include your delivery reference (it starts with MYM-), so we can find your booking quickly.