For housing & communities
Supporting people living independently at home
Prescription collection and delivery, with optional non-clinical check-in support, for supported living and supported accommodation, housing associations and housing providers, community-based support organisations, and homelessness and temporary accommodation providers.
Housing and community settings
- Supported living providers
- Supported accommodation
- Housing associations and housing providers
- Community-based support organisations
- Homelessness and temporary accommodation providers
- Council housing teams
Who it's for
Designed for housing and community settings
Supported living
Our Supported Living subsection: deliveries across supported-living addresses and service locations, with handover to the person or authorised staff.
Learn moreSupported accommodation
Prescription collection and delivery for people living in supported accommodation, handed to the person or to authorised staff.
Housing associations and housing providers
Prescription collection and delivery for tenants across your schemes and properties, arranged around your locations and delivery volumes.
Council and local authority housing teams
We can discuss prescription collection and delivery for residents supported by district, borough and local authority housing services.
Sheltered and retirement housing
Deliveries to residents at their own front door, or to a person they have authorised to receive them, on agreed delivery windows.
Housing with care and extra care
Deliveries to tenants or to authorised on-site staff. Any support with medicines stays with the scheme's care provider.
Community-based support organisations
For floating-support, outreach and community services helping adults to live independently.
Homelessness and temporary accommodation
Prescription collection and delivery for people in hostels and temporary or emergency accommodation, handed to the person or to authorised staff.
What we provide
Delivery first, with optional non-clinical support
Prescription collection and delivery
- Collection from the nominated pharmacy or collection point
- Delivery to the resident, or handover to an authorised person
- Agreed delivery windows, scheduled drops and routes arranged with our team
- Urgent deliveries arranged where available
- A delivery reference for tracking the latest recorded status
Optional non-clinical check-in support
Manual services provided by our team, arranged as part of your service.
- Telephone reminder / check-in call
- Scheduled non-clinical check-in visit
- Delivery + check-in package
Check-ins are non-clinical. We do not monitor health, diagnose, administer medicines, change doses or give clinical advice.
How it works
Working with Karken MyMeds
- 1
1.Discuss your requirements
Tell us about your residents, locations, collection points and the kind of support you are looking for.
- 2
2.Agree arrangements
We agree suitable delivery and service arrangements and pricing. Contractual and data-protection arrangements can be agreed where required.
- 3
3.Submit delivery requests
Your team submits each delivery using our online request form, or contacts us to discuss it.
- 4
4.We collect
Our driver collects the prescription medicines from the nominated pharmacy or collection point.
- 5
5.We deliver
The delivery is handed to the resident or to a person authorised to receive it.
- 6
6.Check the status
Every delivery has a reference. Use it on our delivery tracking page to see the latest recorded status.
- 7
7.Support when needed
Delivery queries and exceptions are handled by the Karken MyMeds team by email or telephone.
Clear responsibilities
Who does what
A general guide. Each organisation's own contracts and legal duties continue to apply.
Karken MyMeds
Collection, transport, delivery and handover, recording the delivery status, and any agreed optional non-clinical check-in support.
The pharmacy
Dispensing, and advice about medicines.
The prescriber or healthcare professional
Prescribing, clinical monitoring and clinical advice.
The resident
Their own decisions about taking their medicines, and their consent, alongside any support arrangements they have in place.
The care or support provider
Any care, regulated personal care, medication support or care-plan responsibilities that apply to that provider.
The housing provider
Housing and service coordination, and arranging or referring for the service where appropriate. Not clinical responsibility.
Pricing and arrangements
Arrangements that fit your service
Pricing
Pricing for housing providers and local authorities is agreed according to service requirements, delivery volumes, locations and route arrangements.
How you work with us today
- Our online quote and delivery request forms
- Tracking by delivery reference
- Email help@karkenmymeds.co.uk
- Telephone 01603 515443
- Routes, check-ins and account invoicing are arranged with our team
Looking for supported living?
Supported living is part of Housing & Communities, with its own dedicated page.
Talk to us about your residents' deliveries
Email help@karkenmymeds.co.uk or call 01603 515443 to discuss your requirements.